To provide Technical expertise and support to all areas of the business as an active member of the Support team, pre and post sales and involvement in new product evaluation and testing. To provide assistance in development of growth of business. To promote customer integration of all our products.
Position:Technical Support Technician
Salary:£20,000 - £23,000 (dependent on experience)
Hours:09:00 - 17:00 Monday to Thursday and 16:30 finish on Friday
Holiday Entitlement:20 Days holiday plus Bank holiday
*Dealing with pre/post-installation queries via telephone/email and live chat
*Assisting with engineers scheduling and support
*Logging new support calls reported via telephone and email
*Monitor Application Support helpdesk queue and respond to calls within SLA's
*Address user queries
*Updating and Managing Knowledge base
*Assist with resolution of logs
*Liaise with customers, departments, and ensure everyone is updated
*Own documentation and be organised
*Log and process requests for change / Enhancements, following a formal change process
*Controlled testing of application patches and new releases
*Producing and updating Manuals / Procedures / Training Videos
The successful candidate:
*Excellent telephone and written communication skills
*Organised with proven ability to prioritise and multi task
*Strong analytical and problem-solving skills
*Technically minded with high attention to detail.
If you are interested in the Technical Support Technician vacancy and believe you have the suitable skills and experience to be considered, then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities http://www.selective-group.co.uk
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Customer Service
- 1st line support