My Client is a world leading software company that specialises in data solutions for diagnosing and treating genetic disease.
This role is targeted at an Technically minded individual looking to make the next step in their career. The individual should be have worked in a customer facing technical team or environment, with excellent communication and organisational skills.
You will be tasked with providing product support and scientific advice to customers, performing initial troubleshooting and escalating cases throughout the case management process. The main responsibilities of this role will include troubleshooting, investigating and performing root cause analysis for all technical issues. Experience of SQL and CRM would be beneficial.
With offices in Peterborough, Cambridge, and Northampton - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.
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