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Technical Support Specialist

Posted 19 October 2017 by NRG PLC Easy Apply Ended

Working as part of the Technical Support team, the Technical Support Specialist will provide first class customer support across a wide range of products, responding to our clients and their end-users and resolving any technical queries, issues and requests promptly.

Responsibilities include:

  • Responding to all customer requests for technical help and advise
  • Troubleshooting and resolving technical issues promptly keeping the customer informed at each stage
  • Ensuring all incidents reach satisfactory resolution
  • Prioritisation of tasks to ensure that service level agreement targets are met
  • Monitoring network availability and uptime, and co-ordinating action where required
  • Ensuring all service requests are completed professionally and efficiently

The successful candidate will have:

  • Worked in a technical support environment before with a track record of delivering high level customer service
  • A keen interest in IT and keep abreast of the latest trends in technology
  • Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups
  • A proven track record with Remote Support (Remote Desktop/Team Viewer) and well as phone support only
  • Self-Motivation and a drive to learn

Desirable skills:

  • Cisco knowledge/CCNA/general networking
  • VoIP
  • Firewall/router knowledge

Notes:

  • This role includes a rotating shift pattern of day and nightshifts covering 24 hours a day, 365 days a year.

Salary: £24,000 plus excellent benefits

Reference: 33227777

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