Technical Support Specialist

Posted 19 October 2017 by NRG PLC

Working as part of the Technical Support team, the Technical Support Specialist will provide first class customer support across a wide range of products, responding to our clients and their end-users and resolving any technical queries, issues and requests promptly.

Responsibilities include:

  • Responding to all customer requests for technical help and advise
  • Troubleshooting and resolving technical issues promptly keeping the customer informed at each stage
  • Ensuring all incidents reach satisfactory resolution
  • Prioritisation of tasks to ensure that service level agreement targets are met
  • Monitoring network availability and uptime, and co-ordinating action where required
  • Ensuring all service requests are completed professionally and efficiently

The successful candidate will have:

  • Worked in a technical support environment before with a track record of delivering high level customer service
  • A keen interest in IT and keep abreast of the latest trends in technology
  • Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups
  • A proven track record with Remote Support (Remote Desktop/Team Viewer) and well as phone support only
  • Self-Motivation and a drive to learn

Desirable skills:

  • Cisco knowledge/CCNA/general networking
  • VoIP
  • Firewall/router knowledge

Notes:

  • This role includes a rotating shift pattern of day and nightshifts covering 24 hours a day, 365 days a year.

Salary: £24,000 plus excellent benefits

Reference: 33227777

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