Role and Responsibilities:
·Answering inbound technical support calls, replying to support emails, live chats and other channels in an effort to reduce product returns.
·Answer calls quickly and efficiently to the benefit of the customer and clientele.
·Document products for our CRM systems. Possibly leading to checking and uploading of other employees content over time.
·Booking swap outs, repairs or pickups from addresses of faulty devices.
·Possible product testing of faulty devices.
·Possible mentoring of new starters.
·To meet company standards and benchmarks.
·Any ad-hoc duties such as administration.
Qualifications and Education Requirements
Minimum GCSE grade C in both English and Mathematics (or equivalent).
·Great communicators and a good understanding of the English language (spoken and written).
·Attention to detail.
·Ability to demonstrate ownership of customer cases.
·Works well in a team environment.
·Works well under pressure.
·A 'reasonable’ understanding of Microsoft Office.
·Multi-tasking is essential with ability to prioritise workload.
·Adapt to different customer expectations and client procedures that vary from one to another.
·Ability to show patience, empathy and understanding.
Salary, hours and benefits information :
·Office is open from 8am until 7pm Monday through to Saturday and 10am until 4pm on Sunday (shift rotations usually based around 2 and 3 week rotations).
·30 days holiday.
·Perkbox on completion of probation (employee discount scheme).
·Access to pension scheme (if applicable).
·Monthly and quarterly performance schemes.
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