Technical Support Officer

Posted 16 March by taylorollinson Ltd Easy Apply

Technical Support Officer

Location: East Midlands

My client is offering an attractive opportunity for someone with a scientific background to take on a highly consultative customer focussed role, which will deal with technical support, bespoke capital equipment, quotations and dealing with the logistics after a sale has taken place. This will provide a dynamic working environment and a wide range of responsibilities, representing a market leading multinational organisation that provides a renowned service and product offering.

The successful individual will come from a scientific background and would be happy to deal with clients and customers from an office-based location. This is a great opportunity for a scientist who doesn’t necessarily want to stay in the laboratory or someone from a scientific background who is open to considering a new career path, or has already began to develop technical/customer support related experience.


  • Manage quotes within the department and to assist in checking pricing, sourcing products within challenging response times
  • Implementing project work and business reports
  • Producing technically specific quotations for laboratory equipment including servicing and whole life costing information if required
  • Qualifying calls on a technical and commercial level from
  • Aiding customers who phone in for a quotation and general enquiries
  • Provide full support for Capital Equipment Specialists and Account Managers who are regionally based
  • Provide Technical knowledge and support for customers
  • Investigating any necessary queries on quotations, equipment lead time and delivery specifications
  • Liaise with manufacturers to get best possible prices for quotation


Enthusiastic Personality

Strong Customer Service skills




Degree Educated or Scientific Background (Essential)

Scientific Laboratory Experience (Desirable)

Customer Service Experience (Desirable)

Required skills

  • Communication Skills
  • Customer Service
  • Laboratory Equipment
  • Quotations
  • Scientific Background

Reference: 34703889

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