Technical Support Executive Helpdesk

Technical Support Executive (Helpdesk)
£20'000-£25'000 DOE
Monday-Friday 9am-5.30pm

We are currently seeking an IT helpdesk superstar who is looking for a technical support/helpdesk role.
You could be an IT graduate who also enjoys customer service... alternatively you could be a highly skilled 1st line support engineer.

The essentials are that you are technically minded and can work in an office environment... eventually you will be required to visit customer sites for on site support.

Although we are looking for an IT helpdesk exec it is essential you enjoy answering calls and emails and helping clients in quite highly stressful situations.

If you like the sounds of this role, read on to find out more details!

Duties include:

  • Providing helpdesk support to customers who are in contract with the company
  • Providing 1st line support
  • Answering a high volume of emails regarding issues
  • Providing a detailed analysis of fault finding
  • Installation of products on site

If this sounds like a role you would like to be considered for and feeling you have all the right skills, be sure to apply today!

Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.

Required skills

  • Customer Service
  • 1st Line Support

Application questions

Do you have an IT background ?
Do you live within 5 miles of Uxbridge ?
Do you enjoy customer service ?

Reference: 34649077

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