Technical Support Executive - German speaking

Posted 10 October by Advancing People
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Advancing People Multilingual are working on behalf of a world leading technology company within the financial services sector who are actively looking for a German speaking Helpdesk Analyst to join their European technical support team, based in Hatfield, Hertfordshire.

Due to the creation and implementation of a European Support Desk, our client are seeking ambitious and experienced multilingual professionals to assist with the implementation and growth of this new team.

The European Support Executive role:

  • 'Ticket’ management using the company’s in house database and a high level of organisation
  • Inbound and outbound calling to retailers, suppliers and customers
  • Supplier/third party management
  • Mailbox management
  • Fault diagnosis and recommending the correct course of action to address this
  • Problem solving according to business processes within a busy environment and escalating where appropriate
  • Full ownership of requests through to resolution
  • Proactively managing any issues a customer may have
  • Building and maintaining knowledge on articles and other internal documentation

Skills & Experience:

  • Fluent in German
  • Account Management/Customer Service/Helpdesk/Supplier Management experience
  • Strong communication skills: active listening, writing/typing, informal communication
  • Exceptional planning and time management skills with an ability to multi-task
  • The ability to act under instruction with limited supervision
  • Positive attitude towards change is a must

What’s on offer?

  • The opportunity to grown and gain experience within an exciting and newly formed team
  • Exposure to a career within the Financial Services sector
  • Extensive training and ongoing support
  • A dynamic and vibrant working environment
  • Attractive company benefits

This is a full time Permanent position offering an annual salary of up to £26,000 + attractive company benefits!

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Required skills

  • Account Management
  • Customer Service
  • Helpdesk
  • Technical Support
  • Multilingual

Reference: 38720395

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