iRecruit specialist are working with a rapidly expanding organisation in Wokingham who are recruiting for a technical support engineer to join the team. We are looking for someone who can provide a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.
Internal Technical Support
- To provide high level Operational duties
- To perform medium level operational duties (i.e. File Backups \ Licensing)
- To perform low level administrative duties (i.e. Domain Renewals \ SSL Certificate Renewals)
- To provide desktop support and general configuration of software
- To provide network support and general configuration
- To provide staff and clients with server support and general maintenance
- Ensure that all IT helpdesk requests are actioned
- Achieve KPI’s for IT/Helpdesk outputs
- Assist with the testing of internal applications and projects
External / Client Technical Support
- To deal with customers in an empathic and technically effective manner
- To provide external client support via telephone/email and on site
- Deployment of new customer websites
- Provide technical assistance as required for new client projects
Key skills and experience
- Experience of customer orientated environment
- Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
- Experience of managing MySQL and MSSQL Databases
- Knowledge of VoIP technologies
- Relevant technical experience
- Ability to liaise with customers in an empathic and technically effective manner
- Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
- Excellent telephone manner
- Ability to work well within a team as well as on own
- Bright, motivated and driven, with a thirst for digital knowledge.
- Business focused
- Customer focused
- Enjoy knowledge sharing and networking.
- Enthusiastic, analytical, creative, innovative and confident.
- Reliable, flexible and cooperative.
- Active Directory
- Technical Support