Technical Support Engineer

Posted 2 February by 1st Choice Computer Appointments

Technical Support Engineer

Eltham

£22-28k

VR/02170J

Our client, an established managed service provider, is looking to recruit an experienced IT Support Engineer. You will primarily be working from their Head Office in Eltham, but the role will involve travelling to client sites.

The client offers career progression as well as scope for further training and development for the right candidate. This is a chance to work for an exciting company experiencing steady growth with a supportive work environment.

Required Skills

• Excellent communication and interpersonal skills

• High level of customer service skills

• Experience supporting:

o Active Directory / DNS / DHCP

o Exchange / Office 365

o Windows Servers (full range)

o Server Virtualisation (Hyper-V / VMWare)

o Local Area Networking

o Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls

• Formal IT qualifications (either in place or in development dependant on level of role), ideally MCSE/MCITP or multiple MCPs

Main Duties & Responsibilities:

• Deliver high quality remote support on a range of technical incidents and problems across the client base

• Respond to and effectively resolve or escalate customer incidents, queries or complaints.

• Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution

• Perform IT administrative tasks on both user and server related issues

• Communicate with customers and suppliers/3rd parties at all levels internally and externally

• Help support, train and mentor other team members

• Take a 'hands on’ problem solving approach; solving problems within strict SLA timeframes

• Take ownership of incidents assigned to you and manage them through to resolution

• Ensuring SLAs are met; time to respond, time to resolve and first-time-fix

• Deliver Client Projects (Hardware / Software / Cloud solutions)

• Application troubleshooting

Secondary Duties & Responsibilities:

• Assist Operations Colleagues with client incidents/requests

• Assist with documentation management for Operations systems

Required Attributes

• Solid communication skills to understand client/client representatives concerns and requirements

• Microsoft Desktop Experience (ideally with certification)

• Microsoft Server Experience (preferably with certification)

• General Technical Troubleshooting and problem-solving skills

• Clear Understanding of IT Methodology and Best Practise (preferably with certification)

• Able to prioritise under pressure and to work to deadlines

• Technically focussed but commercially aware

• Positive disposition with a sense of humour

• Driven by results and by performing at the highest level

• Reliable and Punctual

• Ability to work within a team and add value to the members

• Comfortable communicating with staff of customers and internally at all levels

• Willingness to gain relevant qualifications and accreditations

• Able to work under pressure

Working Hours

Work hours will be 37.5 hours a week. The engineer will work between the business hours of Monday to Friday 8.00am - 6.00pm. There will be the potential for overtime, covering weekend and project works.

Benefits include; 20 days holiday increasing by 1 each year up to 25 days, Cycle to Work Scheme, Reward Gateway, Statutory Pension

Reference: 34077164

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