Technical Support Engineer who has excellent communication skills, with experience of supporting Microsoft desktops and servers and dealing with customers via phone and email. This is a challenging role working for an innovative software product company.
In this role you will be providing technical support and assistance across a range of business process automation software products as well as supporting the company’s internal ICT systems. The role will also involve working on special projects. You will work closely with customers and channel sales partners and the in-house development team to solve more complex issues. You will be working across a range of technologies, particularly Microsoft server and client products and the networking infrastructure, TCP/IP, MS Exchange, MS Sharepoint , VMWare, SaaS. Specifically the role will include customer support; investigating and resolving product issues which may involve reproducing reported issues on test systems; managing internal IT systems and providing internal support; providing installation services for the company’s products etc.
Good level of education to include either A’Levels or equivalent and a Microsoft certification course (e.g. MCP, MCTS) or a degree in a relevant subject
Experience of supporting customers by phone and email, or other customer service experience
Excellent customer service skills
Demonstrable experience of Microsoft server and desktop operating systems
Ability to demonstrate software and explain functionality clearly via phone/webinar etc.
Desired Skills / Skills that can be learnt in the job
Experience with MS Exchange administration or Microsoft Sharepoint.
Windows Server administration, data communications, networking protocols, VMWare or SaaS.
Previous experience of supporting standard "shrink wrap" software.
Experience of demonstrating software in webinar or remote meetings.
Experience of training people individually and / or to groups.
This role offers the opportunity to work in a broader role than a desktop support role, it will allow you to build both your technical knowledge and customer interface skills.
- Customer Service
- Windows support