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Technical Support Engineer with German

Posted 9 April by Brno MSS Easy Apply Featured Ended


Reed is seeking a technically skilled German speaker for a position of Technical Support Engineer in an international company with a shared service centre in Brno, second largest city in the Czech Republic.

As a Technical Support Engineer you will:

• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications).
• Resolve problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills.
• Escalate cases to Level 2 support
• Provide technical training (Shadowing) for newcomers

Our client offers:

• Competitive salary + bonuses
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• No night shifts
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)

Requirements:

Essential:

• Degree in Computer Science or experience in technical support
• Good command of English language (B2)
• Advanced Dutch (B2 and higher)
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
• Autonomous, creative and team player in a multicultural environment

Desirable:
• Previous experience in Support Center / Helpdesk environment.
• Networking and/or Wireless infrastructure skills
• Time management skills.
• Knowledge of Mobile computing technologies and Operating Systems
• Knowledge of remote tooling.

Location: Brno, Czech Republic
Starting date: Asap
Working hours: Mon - Fri, 8 hour shifts with different starting times in the morning, no late evening or night shifts
Interview process: Face-to-face or phone/Skype interviews

If you are interested in this opportunity, please apply or send me your resume.
Looking forward to our cooperation
Gabriela Sakálová,
REED – MSS Gabriela.Sakalova@reedglobal.com
Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic
By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

Reference: 34573462

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