Our client is one of Europe's leading industrial service partners providing engineering knowledge and expertise. With over 200 service centres nationwide, they continue to grow, and this has lead to an opening for a Technical Support Engineer at their Product Business Unit, Power Transmissions in Dudley.
This is a key role, with prime responsibility to technically support and promote the brands of the company, within their Power Transmission product range.
- Provide internally based product, application and commercial support to the company's service centre network and customers.
- Develop an in-depth knowledge of the Drives and Power Transmission core product range, specifically its features and benefits and the application of these product technologies in real world situations in plant and machinery.
- Assist in driving profitable sales forward by identifying opportunities for private label and A brand product sales and associated products within the Drives and Power Transmission range.
The role will include:
- Dealing with technical enquiries
- Identifying technical products
- Application support and advice
- Product selection and quotation
- Liaising with suppliers
- After-sales product support and training
- Promotion of private label & A brand products
- Identifying cross selling opportunities
- Pricing and margin advice
- 24 hour response service (rota)
- Experience and knowledge of the Power Transmission industry is desirable.
- Have a strong customer service background.
- Have excellent communication and inter-personal skills.
- Have the ability to communicate effectively both internally and externally.
- Have an understanding of procurement and good negotiation skills.
- Be a proficient user of Windows based programmes.
- Grade A* - C GCSE (or equivalent) English Language and Mathematics.
- Have a recognised engineering qualification or demonstrable equivalent experience within the Power Transmission industry.
This is a fantastic career opportunity to develop in a stimulating and dynamic environment, offering a competitive salary and other benefits.
If you are interested, please apply at your earliest convenience.
- Power Transmission
- Technical Support