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Technical Support Engineer (Manufacturing)

Posted 2 February by We Are SSG Ended

A Technical Support Engineer (Manufacturing) is required to support the internal sales team of a local manufacturing company.

Your role will include

  • Respond to technical queries from consulting engineers, contractors, channel partners, end users and the internal sales teams.
  • Participate in the rota for fast track out of hours call coverage.
  • Advise/suggest best products to meet customer needs.
  • Provide technical support to tenders and projects
  • Participate actively in the company business system processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities
  • Assist in the resolution of customer concerns by using the QA / Engineering investigation report into the product failure/concern and assist sales in communicating the findings to the end customer with the view to achieving a satisfactory resolution to the complaint at minimum expense to the business.
  • Support in the development and delivery of a training plan and suite of training modules that will give our channel partners the ability to develop value propositions that will give the business a competitive advantage.
  • Utilise your knowledge and expertise gained from your Civil Engineering degree or equivalent

Required for the role

  • A Civil Engineering (or related) degree (or equivalent)
  • Demonstrable experience in pipework type projects.
  • Ability to demonstrate a technical understanding of water pipelines and civil engineering works in relation to pipelines
  • Experience of technical report writing.
  • Initiative, drive and a strong desire to achieve results combined with excellent communication and people skills
  • Ability to commit to the out of hours rota

Located close to local Train and Bus Routes

Required skills

  • Civil Engineering
  • Engineering
  • Queries
  • Technical Support
  • Water Systems

Reference: 34383415

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