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Technical Support Coordinator

Posted 2 February by Sincerity Personnel Ended

This is an excellent opportunity to be working for one of our top clients who are based in Stansted who are looking for a Technical Support Coordinator. This is a new role and would suit someone who is highly computer literate especially in web- based applications who has excellent communication skills.

Job Specification

  • Taking calls from customers and answering any technical queries
  • Inputting enquiry onto the database
  • Supporting product and service compliance with legislative and regulatory requirements for markets serviced by our client
  • Maintaining knowledge of current product supply and demand, hanging market trends, economic indicators and competitor activities and reporting back on the same.
  • Preserve individual professional and technical knowledge, by reviewing professional publications; establishing personal networks
  • Sustaining a proactive aptitude towards continuously improving perceived levels of Customer satisfaction by participating in the analysis of the root cause of problems/complaints and determining effective and sustainable solutions
  • Further development, ongoing review, update and/or maintenance of existing technical specification literature and other supporting handouts etc including required CAD drawings.
  • Serve as a proactive technical mentor to our client employees at all levels, when requested to do so
  • To design and build a web based shop window
  • Additional Duties
  • Ensuring efficient and effective operational and process procedures are maintained for BS EN ISO 9001, 14001, FSC and PEFC Chain of Custody Certification requirements

Person specification

  • Good Communication skills
  • Organised
  • Highly computer literate- especially in web based applications
  • Potentially graphic and/or CAD experience
  • Good technical acumen- design or engineering

Salary £23k to £27k dependent on experience, Free parking, excellent working environment, NEST pension, 20 days holiday plus BH (3days to take at Christmas)

Required skills

  • CAD
  • Computer Literate
  • Customer Service
  • Technical Support
  • Web Development

Reference: 34384856

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