We are looking to hire multiple talented 2nd/3rd Line Technical Support Consultants who can provide an exceptional service to customers both over the phone and face to face on site (when required), who have complex hardware and software issues.
You will ensure that all calls are logged into the helpdesk system, as well as updating your progress notes. You will be expected to manage the timely resolution of open calls and advise of your actions to the customer.
You will pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customers sites should also be identified.
The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.
- Log all calls and progress notes
- Identify potential problems and issues on customer sites
- Ensure SLA’s are met
- Proactively work to improve internal processes
Skills and Experience required:
- 5+ years’ experience in a technical support environment with a very strong all round technical competence
- Excellent knowledge of: Desktop PC's and operating systems (Windows XP/Windows7/Windows8), networking and firewalls
- Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies
- Experience in server set up, configuration and support - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10
- Ideally Microsoft qualified
Benefits you will receive:
- Healthcare Scheme
- Flexible Working hours
- Group Life Insurance
- Private Pension
- Staff Development Scheme
- Corporate Gym Membership
- Tastecard Restaurant discounts
- Annual Bonus tied to company profits
Click 'Apply Now' to submit your CV and to be considered for this great opportunity.
2nd Line / 3rd Line / Second Line / Third Line / Technical / Support / SQL / Server / IT / Help desk / Support / Network
- Technical Support
- 2nd Line
- 3rd Line Support
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