Technical Support Assistant

Posted 30 October by FDR
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Technical Support Assistant, Coventry, Food Manufacturing

We are recruiting for a Technical Support role on behalf of a leading Food Manufacturer based near Coventry.

The Role:

Provides technical support to the Analysis & Testing Consumer section: which involves liaising with clients including collation of data to meet client individual needs, including weekly meetings with product developers / technologists etc at client premises; test design, deployment and reporting utilising specialist sensory software systems; liaising with suppliers, working with sub-contractors at offsite test locations and supervising respondents. Working closely with respondents, before, during and after tests

Responsibilities Include:

  • Arranging product supplies and testing materials directly with clients
  • Involvement with the logging in and storage of products and Responsible for setting up report templates, collation, analysis and interpretation of data, producing final reports and ensuring delivery to strict timescales.
  • Assisting with the general promotional and administrative duties associated with the section and department.
  • Verbal and written client facing communication to impart and discuss technical detail with audiences having both specialist and non-specialist knowledge.
  • Proactive communication of information with line manager and cascaded information and instructions to other team members.
  • Liaising with clients and suppliers as necessary to provide consumer panel testing information and potential new business generation, and to schedule product testing, to ensure tests and supply of samples run smoothly and efficiently.
  • Make a sound judgment on any samples/ preparation/reports/templates which fall outside the standard procedure based on previous direction, experience and skill
  • Responsible for analysing data using specific sensory software for consumer panelling and interpreting this data into the final report

The Ideal Candidate:

  • Relevant Technical / Quality skills and qualifications
  • Proficient in Word and Excel
  • Accurate with a high level of attention to detail
  • Effective verbal written and communication skills
  • Full driving licence

Salary: circa £17,750 - £ 22,500 + Benefits

To Apply: Please press the 'Apply' button

*Due to the amount of applications received, only those who our client wishes to progress will be contacted. If you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. Thank you for reading this advertisement.

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Reference: 36482941

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