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Technical Support and Content Manager

Posted 27 February by Newstaff Employment Services Ltd Easy Apply Ended

Newstaff Employment Services are looking on behalf of their client based in Royston for a Technical Support and Content Manager for a local Electronics company.

This is a forward looking electronics company with a culture of passion, enthusiasm and eagerness to develop & improve. Focusing on wireless technologies, this role will suit you if you have a strong electronics/computer back ground or interest. This is an exciting and varied role.

If you enjoy the challenge of supporting the development of new product from the ground up, supporting customers with technical solutions and developing engaging technical instructions and content, this might be the perfect role for you.

This is a great role for someone who is keen to build experience and develop their skills. There is room for this role to include testing and developing new products and software dependent on experience. There is also room to learn about SEO and marketing technologies and to support sales pitches where a technical input is needed.

Key Responsibilities:

  • Customer service: assisting customers with queries, providing technical solutions and maintaining good relationships with customers and distributors.

  • Writing technical content for social media and online posts.

  • Updating Technical specifications and instructions.

  • Work with the Marketing team to create instruction videos.

  • Handling returns: ascertaining whether returns are faulty. Reporting on quality.

  • Testing

  • Supporting the development of new products and software.

  • May also include work on SEO and other online developments.

  • Support the development of a commercially successful e-commerce website;

  • Ensure website content is updated in a timely manner.

  • Support the team with IT related support.

  • Addition duties as required by the office manager.

Essential Criteria:

  • Strong electronics/computer back ground or interest.

  • Strong IT, administrative and reporting skills.

  • Strong communication skills

  • Engineering intellect.

  • Team player

  • Highly driven and motivated with a positive ‘can do’ attitude.

  • Impeccable attention to detail and accuracy

  • Eagerness to learn & improve.

Desired Criteria:

  • Minimum Level 4 in Electronics, Computer Engineering or similar.

  • Electrical engineering experience/knowledge

This role offers 28 days holiday which includes bank holidays. Should you wish to apply for this role, please send your CV to or call .

Reference: 34564749

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