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Technical Support Analyst

Posted 10 October by EMIS Group PLC
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Competitive salary
Sheffield , South Yorkshire
Permanent, full-time
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Your new role

On the back of significant investment, we have a brand new function that requires a customer focused, logical thinking and proactive Technical Support Analyst with excellent SQL skills. Reporting directly to the Support Team Leader you will provide an excellent level of support on technical issues to external System Administrators using our software.

The role specifically focuses on providing second line support over the phone and through our dedicated online support portal within agreed SLA’s, seeing issues through to resolution. You`ll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions.

The team you’ll join

This is a brand new function within EMIS Group. The team will be sat in close proximity to our Product Managers, Implementers and Developers, so you’ll get plenty of help and support. The team you’ll join will be brand new and will consist of a Team Leader, Technical Support Analysts and Problem Analysts, whilst also working closely with colleagues in our Leeds and Bolton offices.

What you’ll bring

These are the skills and experience you’ll need to set yourself up for success for this role, however we’d still love to talk to you even if you don’t tick all of them;

  • Exceptional problem solving and analytical skills
  • Basic understanding of ITIL
  • Previous experience of supporting software and interfaces
  • Familiarity writing T-SQL and using Microsoft SQL Server 2005 and above
  • Understanding of HL7 would be advantageous
  • Excellent customer service skills

What we’ll give you

Not only will you get the opportunity to work with and learn from a great group of people, you will also have the chance to progress within the business. You’ll build close working relationships with customers and know that what you are doing is genuinely assisting healthcare professionals provide better, faster and cheaper patient care.

Alongside this you’ll be issued with a company laptop and a fantastic benefits package which includes lifestyle benefits like gym discounts, car leasing deals, a cycle to work scheme and even free fruit all week! You’ll also get practical things like 25 days holiday, a contributory pension, lifestyle savings and a healthcare cash plan, so whenever the time comes and you need some help with your health, we’ll make sure you’re not out of pocket and life assurance to give you some peace of mind.

Free on-site parking is available at the office, which is also a short walk from the train station and local bus routes. Core hours for the role are Monday to Friday 9:00 - 5:30 with an element of flexibility required.

So if this snapshot of the role looks interesting, click apply. If you don’t apply now, the job may vanish, but don’t panic; sign up for our job alerts and we’ll keep you updated.

Required skills

  • SQL
  • Support Analysts
Apply on employer's website

Reference: 39110351

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