Technical Support Analyst

Posted 17 October by EPR Resourcing Ltd
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Technical Support Analyst

Main Responsibilities and Skills for the third line Technical Support Analsyt:

Responsible for 2nd and 3rd line support functions as part of the Service Desk;

Investigate, analyse and problem solve Service Desk Incidents using SQL;

Liaise and problem solve with Developers and Third Party subcontractors;

Strong Analytical Skills required for this third line Technical Support Analyst

In depth knowledge and experience of SQL Server;

In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues

Strong 2nd / 3rd line software / application support experience;

Experience of MS Windows Server

Experience of using MS Office;

Creative problem solving;

Ability to prioritise and execute tasks;

Strong written and verbal communication skills across all disciplines.

Excellent opportunity for a third line Technical Support Analyst

Attractive company benefits package

Required skills

  • SQL
  • Sql Server
  • Windows Server
  • MS Office

Reference: 35733699

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