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Technical Support Analyst

Posted 9 March by Questor Resourcing Easy Apply Ended

£20-25,000 + bonus potential + good benefits package

Technical Support Analyst

This client is a market leading software company proving business software environments to customers around the world. Continued success has created this new position within easy reach of Swindon, Newbury and South Oxon.

Main duties/responsibilities:

  • Assisting customers with problems and queries relating to the system pre and post live
  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring that calls are dealt with efficiently and promptly in accordance with the Service Level agreement
  • Implementing solutions to customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer.
  • Continually and proactively acquiring and retaining knowledge of company products and systems
  • Sharing knowledge with other people in the business
  • Undertaking System Installations and Software releases

Knowledge/Experience

Essential

  • Unix/Linux experience
  • Extensive experience in a customer-focused role in a service oriented environment
  • Time Managementa nd project management skills
  • Excellent written and verbal communication skills

Desirable

  • A Computer Science, Mathematics or degree with a large element of computing (or equivalent qualification) or extensive experience in a software support role
  • Experience of one or more of the following languages: C++, C#, Visual Basic, Java
  • An understanding of Oracle databases and/or SQL
  • Experience of web services, XML and SOAP
  • Experience with ERP software

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Questor is acting as an employment agency in relation to this advert. Due to the effectiveness of online advertising and the response levels that it can generate it is often impossible for us to respond to every applicant. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.

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Software support Analyst Unix Linux Computer Science Degree support customer client help helping solve VB C++ C# databases Oracle SQL Java XML SOAP

Required skills

  • Unix or Linux customer support

Reference: 34341019

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