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Technical Support Analyst

Posted 26 January by Skillfinder International Easy Apply Ended

Job Title: Technical Support Analyst

Basis: Permanent

Start Date: ASAP

Salary: Circa £30,000 (depending on experience)

I am working with a well-established PR and Media software provider in London, who is at a hugely exciting period in their growth plan and is looking to hire a Technical Support Analyst to join the team.

As a Technical Support Analyst, you will be required to liase with internal and external stakeholders and support client's requests and software issues.

You will be a recent graduate, with up to 2 years experience who is looking at taking an exciting step forward in their career.

Your Key Responsibilities will be:

- Site builds and basic configuration for new customers

- Setup and configuration of DNS and HTML templates for new and existing customers

- Provision of bespoke customer product training to customers online and on site

- Provision of new feature training to first line support and account management

- SQL interaction with the back end database

- Managing a queue of assigned tickets

You will have:

- Experience working in a software environment - preferably SaaS model (not essential)

- Experience of working in a customer interaction role

- Experience of positively tackling customer queries to satisfactory resolution

- Training experience in Web-hosted systems

And you will be:

- Educated to degree level

- Computer literate and able to explain technical concepts to a non-technical audience

- An intelligent graduate with up to 2 years experience who is keen to get into an exciting role in a great company

Required skills

  • sql
  • html
  • dns

Reference: 34332699

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