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Technical Support Analyst

Posted 5 February by Payment Express Easy Apply Featured Ended

Company Overview:

Payment Express Is a high growth, innovative global leader in payment technology. Providing PCI DSS compliant payment solutions, we are certified with all major card schemes. A global end-to-end platform for ecommerce, retail and unattended that facilitates payments seamlessly in real time.

As we continue to grow our presence in the UK & European market we need to expand our support capability to help manage and deliver this growth. This is a great opportunity for motivated, self-driven, technical professional(s). As part of our global support team, this role is primarily responsible for providing technical support to Payment Express customer base gloablly, assisting with hardware roll-outs, and contributing to any technical pre-sales needs.

Essential Duties and Responsibilities:

  • Main point of contact for all customers for technical and general enquires
  • Install, service and support our systems, software and products remotely
  • Diagnosing and resolving 1st / 2nd line technical issues
  • Configure , test and validate our products before they are shipped to our merchants
  • Log, prioritise and resolve issues utilising our CRM applications
  • Installing new and upgrading existing systems
  • Accurately update and maintain internal records and systems
  • Maintain expert knowledge of internal systems and processes
  • Assisting in pre-sales technical queries
  • Working closely with our integrated partners globally

Knowledge & Experience:

  • Experience of working within the payments industry (desirable)
  • Experience of working with integrated Point of Sale/Payment solutions (desirable)
  • At least One year experience in a 1st / 2nd Line Technical/Helpdesk Support role
  • Good working knowledge of Ethernet networks, Wi-Fi and Blue-tooth connectivity
  • Self-motivated and reliable while working individually or as part of a team
  • Willing to be responsible, take ownership and use own initiative
  • Possess good interpersonal, written, oral and analytical skills
  • Ability to multi-task, particularly under pressure, within tight deadlines and SLAs

Additional Info:

  • Competitive salary
  • Monthly Social Evenings
  • UK Pension Scheme
  • On-going product training
  • Location: SE1 , Southwark, London

Required skills

  • Helpdesk
  • PDQ
  • Technical Support
  • 2nd Line
  • 1st Line

Reference: 33547348

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