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*Be proactive while offering IT Support
*Liaise with internal and external support teams
*Log all customer enquiries on the Helpdesk call logging system accurately and in a timely manner
*Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to
*Keep all unresolved assigned tickets updated frequently and on a timely manner, and customers updated with progress of their tickets
*Co-ordinate and report on the relevant investigative feedback and responses
*Take responsibility for the identification of any evident complaint trends
*Maintain an excellent and professional customer service ethic at all times.
Essential skills and requirements:
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
- Experience in IT Support
- Excellent communication and interpersonal skills
- Strong problem solving skills
- Ability to multitask and priorities workload
This is a Monday to Friday 8.30am to 5.30pm role.
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