Technical Support Advisor

Posted 18 October by SiTEL

We have amazing opportunities for you to work within our Exeter office, representing an award winning retailer, John Lewis.

In this role, you will be providing help and support for John Lewis customers, who have purchased an item through the Electrical & Home Technology department. As part of our technical team, you will become an expert in Televisions and Home Tech, PC’s and Software or Home Appliances. You will assist with a range of enquiries from technology set up, to troubleshooting over the phone.

We will always work together to help wow customers on every call, with a guided training program to help you get there.


  • Rewards system (Vouchers, days off AND more!)

  • Discount fares on Flybe fights

  • 50% off at all Exeter cinemas

  • Discount gym memberships

  • Food and drink discounts at various outlets

  • Taking care of your future with Pension Schemes and eye care vouchers.


  • Natural flair for conversation and equally impressive listening skills- creating customer loyalty

  • Comfortable using a PC & multiple systems at once

  • The ability to type and talk, taking accurate notes

  • Driven and looking for opportunities to further your career


This is a full time vacancy on a 37.5 hour contract. Our opening hours are 8am and 9pm Monday to Friday, 8am - 8pm Saturday and 10am - 6pm Sunday.

Starting date:

Position closing date - Friday 26th October

Starting date - Monday 12th November.

Apply today and one of our team will be in touch!

Required skills

  • Customer Service
  • Enquiries
  • Technology
  • Troubleshooting

Reference: 36396098

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