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Technical Support Advisor

Posted 5 April by Sheridan Ward Recruitment Services Ended

Technical Support Advisor

Location: Uxbridge

Salary: £22,000 - £24,000 DOE - 25 days holiday plus bank holidays!! Bonus!! Gym membership!!

We are currently looking to recruit a Technical Support Advisor. The main focus of this role is to provide a faultless service to any customers you come in contact with on an everyday basis... including engineers! You will be providing support by email, internet and telephone, so you will need to have outstanding communication skills. Do you have the ability to troubleshoot technical issues? Are you able to work independently but also be an excellent team player? Do you have previous support environment experience? If so this role could be perfect for you!!

As a Technical Advisor you will need to have:

  • Handing inbound and outbound calls
  • Liaising with technical support for outsourced companies when needed
  • Assisting with sales team queries
  • Completing product investigations
  • Following up on tickets opened

Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.

Required skills

  • 1st Line Support
  • Technical Helpdesk

Reference: 34838052

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