An exciting opportunity has arisen for a Technical Support Advisor to join a Technical Support team for an innovative, successful and fast growing telecommunications provider at our modern offices in Crewe.
You will be responsible for providing support to our in-house support advisors and customers. You will be part of a growing team and will have the desire to use existing Tech and IT skills you may already have, to develop these skills further.
You will gain on the job experience of supporting broadband, IT, Telecoms, VoIP, networks.
Previous experience in Tech and IT is not essential, but you will have a passion for technology and have excellent GCSES’s along with proficient knowledge of Microsoft Office applications.
This is an exciting and varied position offering progression within a growing business for the right candidate. You will be able to learn from the ground up how a business operates and the functions.
You’ll need to be able to demonstrate excellent Tech / IT knowledge and develop exceptional communication skills both written and verbal as well as being self-motivated with a good team spirit.
You will gain experience in working with routers, firewalls, wireless routers and. as a Technical Support Agent you will have the desire to learn about supporting broadband, Windows XP and Email, VoIP, IT and Telecoms.
You need to demonstrate reliability, and a commitment to working towards your goals and those of the company.
People who are already successful in this role are well organised with great multi-tasking skills and have the ability to work in a fast paced environment. We’re looking for similar people to join the administration team.
This is a business that is growing quickly and who have a real focus on their customers and employees so processes and systems can regularly change in order to keep on improving the customer service provided - you’ll need to be flexible and adapt your approach when needed.
What’s on Offer
The successful new member of this IT and Technical Support team will receive:
·Ongoing training and support
·Opportunity to be in a busy exciting office and develop with ongoing support
·Enjoy varied employee benefits
·Become an essential piece in the infrastructure and rewarded accordingly