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Technical Support Advisor

Posted 20 February by Manufacturing Futures Easy Apply Ended
An exciting opportunity has arisen with our client, a long-standing business with a great reputation in Preston, who seek to appoint a Technical Support Advisor. The appointed Technical Support Advisor will provide technical advice to both internal and external customers to resolve product related issues. As Technical Support Advisor you will have an engineering qualification coupled with a passion for modern technology and excellent excellent communication skills.

You will be experienced dealing with customers (multiple enquiries every day) and be able to quickly and accurately answer their queries and solve their problems. It will be important to further develop an existing understanding of a wide range of product types and to keep up with technological changes.

Technical Support Advisor - Role and Responsibilities - Customer Support / Engineer / Compliance / Engineering / Technical Support / Customer Service / Technology

* Provide technical support and guidance to customers
* Provide a focal point for the Contact Centre and other areas of the business to solve product related issues
* Resolve technical and quality issues and ensure best practice
* Provide data for technical and compliance databases
* Liaise with other department to obtain relevant product information

Technical Support Advisor - Skills and abilities - Customer Support / Engineer / Compliance / Engineering / Technical Support / Customer Service / Technology

* A recognised engineering qualification
* An interest in and good working knowledge of current technology
* Previous experience in a customer facing role
* A logical approach to problem solving
* Excellent written and oral skills with the ability to express complicated issues simply

Technical Support Advisor / Customer Support / Engineer / Compliance / Engineering / Technical Support / Customer Service / Technology

If this role could appeal, please do apply now

Required skills

  • Compliance
  • Customer Support
  • Technical Support
  • Engineer
  • Technical Support Advisor

Reference: 34519579

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