Our client are seeking an enthusiastic Technical Support Advisor, who is a customer-focused team player, to join their well established Resource Team based in Middlewich.
You will be responsible for providing an important supportive and troubleshooting solving role to their delivery and assessing teams that use their award winning E-Portfolio. The successful candidate will be passionate about delivering an exceptional user experience in teaching, learning and assessment through digital means.Duties:
Responding to staff enquiries by telephone and email - able to talk about digital in simple terms
Processing industry specific content to ensure that it meets key stakeholders requirements
Advancing complex customer enquiries to the appropriate escalation point
Working with stakeholders to ensure their requirements are met
Maintaining user guides and other training materials
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
A knowledge of the assessment requirements and processes
Analytical and diagnostic skills - ability to understand, internet and provide a resolution to a problem within an agreed timescale
Computer literacy - ability to learn and use a wide variety of software applications and hardware
Willingness to learn new products and industry specific changes
Monday to Friday 37 hour week, 22 days holiday.
Salary is £16k
- Technical Support
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