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Technical Support Advisor - Broadband Specialist

Posted 12 January by CCR Recruitment & Selection Easy Apply Ended

Permanent, Full-time

Basic of £18000 per annum + uncapped commission. Entitlements such as health cash plan, childcare vouchers and additional BONUS holidays based on Company Values. Fun, social and vibrant team environment

Are you a Broadband Techie?

We are looking for technical people who are passionate about delivering excellent customer service in a contact centre environment and who are skilled in resolving Broadband technical issues.

If that’s you, come and join our award winning team and keep Britain’s businesses up and running.

If you:

  • Have at least 1 years’ experience of handling Broadband technical support issues.
  • Enjoy working in a contact centre environment.
  • Have an understanding of IP Networks, basic routing and how they are used to deliver broadband services.
  • An understanding of ADSL, Fibre, home networking and associated broadband technologies.
  • Have excellent people skills and have great empathy with customers.
  • Are a logical problem solver that is flexible in their methods used to resolve customer problems.
  • Have a real interest and curiosity in getting to the bottom of Broadband issues and further building and sharing your personal knowledge with others.

What are we offering?

  • Basic salary £18,000 per annum + uncapped commission.
  • Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays.
  • Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month.
  • Ongoing training support and personal development
  • Fun, social, buzzing, vibrant team environment
  • Free healthy fruit provided every Monday and free breakfast’s on Fridays

Essential skills we are looking for:

  • An understanding of Broadband networking (Copper/Fibre) and Voice (IPBX/VOIP).
  • Experience in configuration and management of CPE's for home use e.g. Technicolor Routers.
  • Experience in an IS environment, troubleshooting small business / consumer issues.
  • Experience of working with Windows/IOS/Unix Operating systems and basic troubleshooting on network connectivity issues.
  • Experience and understanding of wired & wireless technologies

Required skills

  • Broadband
  • Customer Support
  • Technical Support
  • Telecommunications
  • Telecoms

Reference: 33628098

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