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Technical Services Officer

Technical Services Officer

Posted 5 April by Pure Resourcing Solutions Easy Apply Ended
Technical Services Officer

Reporting in to the Customer Experience Manager, this role will provide practical and technical advice, guidance and support to customers, end users and field sales staff in respect to the use and application of the company's product range.

Duties:
• Provide practical and technical advice and expertise to customers, specifiers and end users on the company products and applications
• Provide exceptional customer service to external and internal customers via telephone and e-mail
• Generate calculations as appropriate to support the required specifications
• Provide technical support and advice to the Sales Team and other departments
• Capture customer project information and liaise with Project Managers to identify, track and support major customer projects
• Provide technical support of marketing and external sales activities
• Assist with the technical training of Area Sales Managers and other personnel as appropriate
• Keep up to date with new standards, Building Regulations, legislation and other professional requirements
• To support departmental administration activities such as reporting
• To support customer quality complaints from a technical aspect

Skills
• Excellent customer service skills and a passion for exceeding customer's expectations
• Warm, positive telephone manner
• Patient, calm
• Active listening skills
• Team player with a proven experience of working in a team environment
• An interest in construction, building design and the built environment
• Attention to detail with the ability to work quickly and accurately under pressure
• Adaptability to working in a changing environment
• Positive attitude
• Computer literate with the ability to learn proprietary design and CRM software
• Good understanding of Microsoft Office Suite would be advantageous

To take part in projects to support company activities and drive continuous improvement in the Technical Centre.

Please apply to Chelsey at Pure.

Reference: 34831504

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