Technical Services Manager - Service Desk Manager - IT MSP - IT Reseller
An excellent opportunity has arisen in Wirral for a dynamic Technical Services Manager with our client, a fast-growing IT & Telecoms Service Provider.
The main purpose of the role is to provide the essential technical knowledge and people skills to lead the Technical Service team (current size - 8).
Main responsibilities will include (but are not limited to):
- Overseeing and coordinating the day to day service desk and support activities
- Planning and managing the allocation of resource including recruitment
- Supporting the team in the resolution of high profile technical incidents
- Establishing and maintaining a training needs program
- Designing, implementing and maintaining information systems to record processes and knowledge
- Ensuring that the service is delivered profitably
- Preparing management information on team performance (KPI's)
- Managing partner relationships to leverage support and training services
- Supporting and validating pre-sales solution design and overseeing project implementation
The successful candidate will have previous experience of leading service desk & project engineers within an IT Managed Service Provider / IT Reseller environment and will possess extensive direct line management (of technical teams) experience as well as being technically competent.
Ideally ITIL qualified & process driven with experience of managing and embedding change with excellent communication skills, able to translate technical concepts for a non -technical audience.
A full driving license and own vehicle is required for this role as you will have to travel to Stockport on Fridays for a weekly leadership meeting.
Our client is proud of their culture, very professional but non-corporate where individuals are dynamic, positive, with great disposition, and have a strong sense of responsibility and personal integrity.
If this sounds like the perfect role for you and/ or you would like to know more, please get in touch with Maggie Cobos!
- Service Desk Manager - Technical Services Manager - IT provider environment - MSP - IT Reseller
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