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Technical Service Desk Analyst

Posted 29 December 2017 by Heat Recruitment Featured Ended

Job Title: Technical Desk Analyst

Location: Bromsgrove

The Client: Our client has been a lead IT product provider for over 30 years. They deal with a wide range of IT solutions and Web services.

The Opportunity:

Operating within a fast paced but friendly service desk, you will be providing the best customer service and advise to technical issues and queries raised by customers. This role is a technical role and the customer base is mainly small businesses from a mixture of different sectors. You will have the chance to fully contribute to the team and to identify & improve customer service. Our client fully encourages ongoing training and staff are encouraged and supported through their career.

What’s needed for me to be considered?

  • Previous experience working in 2nd/3rd Line Support roles
  • Solid knowledge of IT
  • Excellent communication skills
  • Experience of Microsoft workstation
  • Up to date Microsoft certifications
  • Good knowledge of networking

What next?

Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.

Required skills

  • Customer Service
  • Networking
  • Windows Server
  • 3rd Line Support
  • Microsoft Certified Systems Engineer

Reference: 33869732

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