Technical Service Desk Analyst - Contingency Support

Posted 6 days ago by Global Technology Solutions Ltd
Easy Apply Ending soon
Technical Service Desk Analysts required to join a busy inbound IT contact centre in Peterborough.

Desk covered 07:00 - 18:00. Monday to Saturday with Thursday being 07:00 - 20:00.
Also, required 9-5.30 Monday to Friday, but this can be subject to change based on customer needs. 37.5 hrs per week.

Contracts min 3 months, with a view to going perm.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of IT incidents.
* Must have excellent Customer Service and Troubleshooting Skills.
* Active Directory and Exchange experience a must.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

If you have the above skills and experience please apply now!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Reference: 38895248

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