Technical Sales Support Engineer

Our client has a vacancy for a Technical Sales Support Engineer to support ensure the Sales Engineering Group Department provides customers, both internal and external, with the best possible technical and catalogued product support.

Duties and Responsibilities:

• Work in a small team to ensure the efficient and effective day to day running of the SEG department

• To provide customers both internal and external with the a high standard of customer service

• To ensure any task/enquiry allocated by the Chief Technical Sales Support Engineer completed on time

• To ensure that a high standard of both technical and catalogued product support is afforded to customers, both internal and external
• To support customers via telephone / e-mail / face to face
• To technically support UK’s Sales Force (occasionally via visiting customers)
• Inspection, diagnosis and reporting of product returns
• Training customers and Sales Engineers on products
• Supporting the promotion of products (UK show room tours and occasionally via trade shows)
• Management of customer special product requests to European Technical Centre
• To provide the best possible response to incoming enquires, whether by telephone, fax or e-mail
• To undertake the New Product Price Request process
• To undertake the proposal order process
• To undertake Trade Counter duties as and when required
• To provide customers both internal and external with the a high standard of customer service

Requirements:

• AC and DC motor driven actuators
• Industrial serial interface systems
• Temperature controllers (refrigeration and solid state)
• An Engineering qualification
• Experience working in electro-mechanical based engineering
• Ability to read and understand Engineering drawings
• Good analytical and problem solving skills
• Ability to communicate technical knowledge in a clear and understandable manner and be able to present to others"

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Reference: 32780922

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