As a Technical Project Manager within TUI Group IT, Digital Platform, you will initially work on the Customer Programme and manage projects to deliver software solutions and support the roll out of the functionality across all source markets.
Customer Programme’s aim is to enable a single view of our customer and deliver an efficient and effective solution to manage customer queries and contacts across all of TUI touch points. You are invited to join this strategic programme delivery team.
Over the last year, Programme has developed the SAP Cloud 4 Customer solution to best meet the needs of the TUI Group and functionality is live to take customer queries at holiday destinations. The Programme is now focused to complete development and roll out functionality across all source markets.
What you will be doing
Own delivery of and manage assigned project and portfolio of change. Plan and manage the project in a manner that delivers the component project outputs needed to support the intended value of the programme. Provide quality assurance to projects and ensure projects’ delivery on time, on budget and up to stakeholder expectations. Ensure optimised and effective use of available resources and funds to deliver projects within the programme. Manage various dependencies that could impact value realisation, engage with relevant counterparts to ensure dependencies don’t jeopardise committed business benefits. Contribute to further development of Group IT project delivery capability.
Compliance and Risk Management
Ensure projects adherence and development to TUI’s project delivery framework, architecture standards and operating model. Ensure that the project work is compliant with documented standards, templates and frameworks and is captured in agreed toolsets. Ensure that project relevant risks, issues, actions, costs, schedules and other related artefacts are documented and tracked and when required demonstrate accountability and be part of the solution to proactively manage risks.
Stakeholder Engagement and Governance
Build, own, develop and foster the stakeholder relationships to successfully delivery the project. Effectively manage the relationship with 3rd party suppliers and wider delivery team. Engage on a regular basis with the project stakeholders and ensure broad awareness, engagement and communication. Promote pro-active escalation culture.
Provide on-going support and guidance whilst ensuring high delivery standards and performance of project teams formed by internal employees, contractors and external suppliers in a matrix organisation. Manage delivery team consistent with TUI's cultural fit. Create an environment where continuous improvement is core to team dynamics.
What we are looking for
•First-hand experience and knowledge of project delivery methodologies (Agile, Waterfall, etc.) with formal Project Delivery Accreditations (such as Prince2, APM, etc.)
•Ability to build successful project teams, covering resources spread across portfolio of delivery typically without direct line management responsibility
•Demonstrable experience of building consensus around change, influencing multiple stakeholders and managing conflicting agendas
•Ability to manage the challenges and priorities of a portfolio of projects concurrently is essential
•A self-starter who is comfortable at taking the lead to set up projects and hit the ground running
•A solid understanding of how SAP operate and knowledge of Information Technology is high desirable
•Experience of working in an environment that used the C4C product is desirable
•Experience of working in the Travel industry would be advantageous but not essential
•A demonstrable organised approach and methodical way of working is essential
•Proven ability to understand customer's needs
•Excellent communication skills written and verbal
•Confident demeanour which instils confidence in your peers and other team members
Working within TUI group
TUI Travel’s vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers
How to apply
Please click on the link below, the application process consists of answering a few questions and uploading your CV.
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