Our client is seeking a Technical Product Specialist - Engineering/ Metrology Tools. You will provide excellent Customer Service to clients and advice across a range of mechanical products ranges.
You will have product knowledge of digital read out systems, measuring and metrology tools. You will be dealing with customer orders and enquires.
Key Tasks :-
Respond to technical queries via telephone, email, on line support forum, live web support and ebay queries
Making client recommendations and understanding their specific needs
Processing client orders, preparing quotes, updating database with client contact
Organising a diarised communication log
Excellent Customer Service skills in an Engineering environment
Mechanical engineering background
Knowledge of manufacturers ie Moore & Wright, Bowers, Mitutoyo and Easson would be an advantage
Excellent verbal and written skills
Able to turn leads and opportunities in to Sales
Problem solving and investigating
Good working knowledge of Excel and Word