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Technical IT Support Engineer - Port Talbot

Technical IT Support Engineer - Port Talbot

Posted 19 September by Franklin Fitch
Easy Apply Ended

Technical IT Support Engineer/Help Desk

My Client an established start up company based near Port Talbot and Expanding into global markets, the business is going through a period of rapid growth and expansion, and has won numerous awards.

Role outline:

An exciting opportunity has arisen within a rapidly growing company. As a Support Engineer your primary role will be to manage a support queue and be responsibility for maintenance on the live environment.

The Role:

Communicate with customers and users via phone and email to troubleshoot and diagnose issues

Troubleshooting technical issues using remote tools and gathering diagnostic information

Writing and updating support cases on a ticketing system

Creating and updating internal documentation and wiki guides

Cover emergency / urgent support issues on weekends and bank holidays as part of the on-call rota

setting up & updating Office365

You Will Have:

Good working knowledge of Microsoft operating systems - Windows 10 Pro.

• Remote support software - Teamviewer.

• Cloud voice Phone systems.

• Basic networking knowledge LAN/Wifi.

• Anti-Virus knowledge.

• knowledge of ticketing systems or have used a ticketing system

This is a great opportunity to develop and grow in this brand new function within the company. Apply now!!!

Required skills

  • Network Infrastructure
  • Technical Support
  • Help Desk Support

Reference: 36155140

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