Technical Infrastructure Engineer

Posted 17 February by Penguin Recruitment Ltd
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Technical Infrastructure Engineer

Birmingham

£30,000 - £35,000 + benefits

Excellent opportunity to join a growing company with excellent reputation in technology solutions

A leading technology solutions partner are seeking a Technical Infrastructure Engineer to join their team. The company implements technical platforms to support business needs, alongside nationwide clients, within on-premise and cloud-based managed services. They are a growing company, therefore offering a technical infrastructure engineer an opportunity to develop a lasting career.

Key Duties for a Technical Infrastructure Engineer:

  • Providing 3rd-line infrastructure support for server related incidents;
  • Updating and regulating incidents and escalating them when required;
  • Performing system administration, including data management;
  • Monitoring quality of service delivered;
  • Supporting cloud and site solution;
  • Liaising with customers and building relationships/trust in advising cloud and on-site solutions;
  • Attending sites solo to resolve problems;
  • Mentoring apprentices within infrastructure team.

The Successful Technical Infrastructure Engineer MUST Have:

  • Experience working as 3rd-line infrastructure engineer;
  • Customer contact experience/customer service skills;
  • A personable, sociable demeanour and an ability to form client relationships;
  • Microsoft Windows Server (all versions);
  • Remote Desktop services;
  • Microsoft Office/AV (standard applications);
  • Office 365.

Desirable for a Technical Infrastructure Engineer:

  • Microsoft SQL Server;
  • Firewalling (Watchguard);
  • Phone System (3CX);
  • Backup Software (Veeam);
  • Security and Compliance Solutions;
  • Knowledge of Sage products/systems.

The client offers the Technical Infrastructure Engineer training opportunities to aid personal development and flexible working opportunities. The company also offers the Technical Infrastructure Engineer multiple benefits including free on-site parking and a cash benefit plan towards healthcare charges (including dentists and opticians).

For more information please contact Rebecca Cotterill at Penguin Recruitment on , or email your CV to

Suitable Job Titles/Sectors: third-line support; technical support engineer; field-service engineer; network engineer; infrastructure engineer

Commutable Locations: Castle Bromwich, Perry Common, Erdington, Saltley, Tyseley, Handsworth, Stetchford, Sutton Coldfield, Great Barr, City Centre

Required skills

  • third-line support; technical support engineer; infrastructure engineer

Reference: 42042719

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