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Technical Helpdesk Consultant

Posted 9 March by Capita Ended

Technical Helpdesk Consultant


Competitive Salary & Benefits

About the role

The Technical Services helpdesk provides 1st and 2nd line support to nearly 150 local government software customers. Support is provided verbally or via email. In addition, around 80 customers subscribe to an element of our Managed Service which provides remote database administration and software expertise. This service includes the completion of software upgrades, support of the Ingres and SQL RDBMS and support of various flavours of Operating system, ie Unix/Linux/Windows

The role is split between providing adhoc support to all customers and completing scheduled work for the Managed Service customers. The successful applicant will be expected to take ownership of issues and see them through to completion. This will often involve liaising with developers and product teams around the business.

About Capita | Software Services

Capita Software Services is a leading supplier of software solutions to the financial services, public sector and payments sectors, combining strong client partnerships with innovation to develop the latest technology into intuitive solutions. Working closely with our clients to find the best way to streamline their customer interactions, our high-performance software is designed to enhance both how services are delivered, and the customer experience itself. Our specialist knowledge includes areas such as mortgage origination and servicing, customer services, digital solutions, mobile technology, social care, housing management, revenues and benefits processing and payment management, as well as providing the financial research and intelligence tools used by over 50% of independent financial advisors. Our collaborative approach ensures our solutions are designed around our clients: understanding how they work, think and what they need to deliver exceptional customer service lies at the heart of our business.

.What you will do:

  • 1st and 2nd line support for all Technical issues relating to RDBMS and Operating System

  • Provide Managed Service customers with DBA and application expertise including shell script maintenance and performance monitoring.

  • Undertake scheduled work for Managed Service customers eg database upgrades and copies

  • Liaise with developers and other members of the company to highlight and resolve issues within the applications.

  • Support of SaaS solution

  • Work within prescribed ISO27001 procedures

  • Deal with calls and requests within SLAs

  • Be available to work out of hours for scheduled weekend and evening work.

Your experience will include:

  • Previous experience in a customer focused technical support environment.

  • Previous RDBMS administration experience. Knowledge of Ingres and SQL Server would be advantageous.

  • Previous administrative exposure to Unix, Linux and Microsoft operating system environments.

  • Previous experience of PowerShell scripting
  • Strong interpersonal and communication skills.

  • Ability to work evenings and weekends for scheduled work.

  • Good organisational skills.

  • Willingness to learn new skills and ability to learn quickly.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34644149

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