Technical Helpdesk Advisor

Posted 6 April by Search Consultancy Easy Apply

Helpdesk Co-ordinator

Shift Pattern: 4 on / 4 off, 12 hour days

Leicestershire

Temp to Perm

£9p/h

Helpdesk Co-ordinator with a technical background, shift pattern 4 on / 4 off, Leicestershire. I am pleased to be working with a top utilities and management company in Leicestershire who are looking for a temp to perm Helpdesk Co-ordinator with a technical background, on a shift pattern of 4 on/4 off, to start ASAP. This Leicestershire-based company are keen to employ an experienced Helpdesk Co-ordinator, with high attention to detail, a technical background and the ability to work calmly under pressure, on a temp to perm basis at their office in Leicestershire on a shift pattern of 4 on /4 off, 12 hour days.

Helpdesk Co-ordinator's must be able to:

Handle inbound customer telephone calls reporting utility issues
Analyse situation and manage effective response under pressure
Source and dispatch engineer within SLAs
Diagnose and resolve minor problems over the telephone
Document all telephone conversations accurately
Supervise remotely monitored product transfers on inhouse system
Ad hoc administration duties including data processing
Work a shift pattern of 4 on / 4 off, 12 hour days in Leicestershire on a temp to perm basis

As a Helpdesk Co-ordinator you will have:

Experience working with Customers face to face or over the phone
High attention to details and strong focus
An analytical and problem-solving attitude
Calm and patience in a high-pressured environment
A flexible attitude
The ability to work as a team and independently
A technical background
Basic engineering knowledge

If you have a technical background, are based in Leicestershire and are looking for a temp to perm Helpdesk Co-ordinator role with a shift pattern of 4 on / 4 off, 12 hour days, please email your CV to

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34849887

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