Technical Engineer / IT Support / 2nd Line

Posted 31 January by YourRecruit IT Ltd

Salary - £25,000 - £32,000 DOE, plus bonus, training and lots more!

Benefits Including: Personal progression plan, healthcare, pension, payment for Microsoft certifications and further training, regular pay reviews etc.

Key Skills: IT Support. 2nd Line. Helpdesk. Field Engineer. Knowledge of Windows Operating Systems. PC repair and troubleshooting. Wireless Networking skills. TCP/IP, DNS, DHCP, Server, Active Directory, Exchange, Group Policy.

  • Are you an experienced IT Support Engineer who is passionate about providing a high level of service to clients at all times?
  • Do you have a good knowledge of desktop / PC repair, Windows server, operating systems and networking?
  • Are you looking to work for a fast-growing, forward-thinking organisation who rewards their staff and offers a personal progression plan for each employee, outstanding training including payment for Microsoft certifications and regular pay reviews?

Then we want to speak to you!

This client can offer the chance to move into a Team Leader position further down the line, if this is something which is of interest. Technical training and development can also become more specialised within individual teams according to aspirations/expertise.

The Client:

Our forward-thinking and well established IT services client based near Reigate in Surrey, are seeking an experienced 2nd Line IT Support Engineer / Technician to join their team in order to provide second line support to all of their diverse and loyal client base in the local area. Due to the nature of this role you must be a driver with your own vehicle.

The 2nd Line IT Support Technician Role:

The role involves working supporting a loyal customer base on a wide range of technical support issues, both remotely and face to face. We are looking for an individual with previous experience in a similar role (ideally within a Managed Service Provider), who is driven, highly motivated and keen to learn and progress. Sound interesting? Apply today!

Duties:

  • To manage all incidents and customer requests from receipt to resolution and closure.
  • To ensure service level agreement standards are met.
  • To resolve incidents escalated from 1st line support team.
  • Keep accurate records of all site information using IT Service Management tools.

Key Technologies / Knowledge Required:

  • Windows 7, 8, 10 installation and support
  • Administering Windows Server 2008, 2012, 2012R2
  • Active Directory and MS Exchange administration
  • DNS, DHCP, IIS, WSUS, RRAS, Remote Desktop Server
  • Hyper-V configuration and administration, administering VMWare
  • Installing SQL Server
  • Office 365
  • Switching / Firewalls - layer 2 switching, VLANs, trunking, routing, SPI firewalls, Backup Exec, VEEAM

Other:

  • Full driving license and own car required

Key Skills: IT Support. 2nd Line. Helpdesk. Field Engineer. Knowledge of Windows Operating Systems. PC repair and troubleshooting. Wireless Networking skills. TCP/IP, DNS, DHCP, Server, Active Directory, Exchange, Group Policy.

Are you an experienced IT Support Engineer who is passionate about providing a high level of service to external clients at all times? Do you have a good basic knowledge of desktop / PC repair, Windows operating systems and networking? Are you looking to work for a fast-growing, forward-thinking organisation who rewards their staff and offers a personal progression plan for each employee, outstanding training including payment for Microsoft certifications and regular pay reviews? Then we want to speak to you!

Benefits Including: Personal progression plan, healthcare, pension, payment for Microsoft certifications and further training, regular pay reviews etc.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation

Key Skills: IT Support. 2nd Line. Helpdesk. Field Engineer. Knowledge of Windows Operating Systems. PC repair and troubleshooting. Wireless Networking skills. TCP/IP, DNS, DHCP, Server, Active Directory, Exchange, Group Policy.

Required skills

  • Helpdesk
  • 2nd Line
  • IT Support
  • Field Engineer
  • Knowledge of Windows Operating Systems

Reference: 34066638

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