Technical Customer Service

Posted 21 February by Mabella Recruitment

Technical Support



A fantastic opportunity has arisen to join an exciting global software company based in Reading. This is a great opportunity for a talented technical support professional. The role will include assisting in the setup and training of new customers, resolving customer questions about the clients own software.

Key Tasks:

  • Manage in bound calls and emails with focus and enthusiasm
  • Provide timely high quality responses to external and internal customer questions
  • Manage escalations until resolution
  • Proactively resolve problems in the early stage
  • Achieve individual and team performance goals

Key skills required:

  • ONC, HND or Computer Science related qualification required
  • Proven track record of similar professional experience
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Enthusiasm and positive attitude
  • Superior internet and computer skills
  • Ability to work flexible shift (early mornings, late night or weekend hours)

Desired Skills:

  • Experience with support applications
  • Experience delivering both hardware and software support services
  • Experience in systems engineering in wireless networks or GPS
  • Verbal, comprehension ad written French language would be great!

Remuneration - The salary will depend on the successful candidate but in the region of £28,000 to £35,000 depending on experience

Why should you apply

  • You want to join a division of a global company who are growing fast.
  • You want a role where you feel you are making a difference
  • You want to join a company where you can see a clear career path and progression

Services advertised by Candour Recruitment Ltd are those of an employment business.

Required skills

  • Customer Service
  • Customer Services
  • Software
  • Technical Skills
  • Technical Support

Reference: 34530200

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