Technical Customer Service Executive

Posted 21 February by Leamington Spa Commercial
Technical Customer Service Executive


Our client is recruiting for a Technical customer service Executive. Our client has been established of rover 30 years and is leading the way in technological l innovations and heart rate monitors. Working within sports and fitness. The role be a technical customer support role within a call centre environment.

Job Duties

• Working with customers/employees to identify computer problems and advising on the solution with a call centre environment

• Logging and keeping records of customer/employee queries

• Analysing call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers/employees can try to fix problems themselves

• Working with field engineers to visit customers/employees if the problem is more serious

• Testing and fixing faulty equipment

As well as a s technical background, you would need to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for:

• An ability to assess each customer/employee's IT knowledge levels

• Ability to deal with difficult callers

• Logical thinker

• Good analytical and problem solving skills

• Up-to-date technical knowledge

• An in depth understanding of the software and equipment your customers/employees are using

• Good interpersonal and customer care skills

• Good accurate records keeping

The client provides free parking , 20 days holiday and working hours are 9-5pm with 30 minute lunch break.

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Reference: 34524109

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