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Technical Customer Service Advisor

Posted 12 February by Recruitment Agenda Ended

Technical Customer Service Advisor

£24k per annum

Norwich

Are you a vehicle technician who would like to spend more time talking to customers rather than under a car? Don’t worry - you’ll still get your hands dirty, but you’ll be performing the initial diagnostics instead of all the heavy repair work. You’ll also be providing world-class customer service, helping customers to book appointments and resolve issues.

You don’t need to have customer service experience, but you’ll need to be comfortable dealing with customers. If they’re getting in touch it’s because there is something wrong with their car, so they won’t always be the happiest. But that’s part of the skill, with a combination of technical expertise and communication skills they’ll leave happy.

Obviously you’ll need to be technically competent. Level 3 qualified or qualified with experience, we don’t mind which. But we will ask you to complete a technical assessment just to be sure.

You’ll also need a full UK/EU driving license, because sometimes diagnosing cars will mean driving them.

This role is vital to their mission to which is to 'deliver a world-class colleague and customer experience.’ They will work hard to offer you a great place to work, and in turn we hope you’ll give an amazing service to their customers.

As well as a great feeling of satisfaction for a job well done, there are some other benefits:

  • 22 days’ holiday plus bank holidays
  • Discounted gym membership
  • Childcare vouchers and cycle to work scheme
  • Life assurance scheme
  • A bonus scheme based on performance

Required skills

  • Communication Skills
  • Customer Service
  • Diagnostics
  • Repair
  • Technically Competent

Reference: 34455796

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