Technical Customer Service Advisor - Glasgow

Posted 22 November by Vodafone

Salary: £19,000 + £2,700 shift allowance + £2,000 bonus


Shift pattern: 37.5 hours a week, Monday to Sunday with shifts between 8am and 9pm


Glasgow


Working for Vodafone


Are you an experienced customer service agent from a service technology background?


To provide an outstanding customer service experience by professionally and effectively resolving technical faults escalated to our Tech Voice team across our fixed line and broadband products. You will be driving fault resolution for our customers in line with company policies and working with our 3rd party suppliers where required. You will also proactively resolve all customer technical faults to ensure our customers can enjoy our service, and actively promote the Vodafone Brand by providing quality customer service at every instance.


You will:

  • Be passionate about the Vodafone Customer Experience

  • Have previous experience within broadband support

  • Have great customer service skills

  • Preferably have technical Experience in a broadband or fixed line environment.

  • Preferably have previous experience with interacting and managing 3rd party suppliers.


The desirable skills and experience required for this role are:

    • Clear, professional and positive verbal and written communication.

    • Self-motivation - the ability to work independently and effectively manage time, prioritising customer needs.

    • Literate and numerate – ability to absorb and disseminate information clearly to others.

    • Ability to remain calm, patient and polite in frustrating circumstances.

    • Demonstrable customer focus.

    • Customer service experience preferable in a technology service environment.

    • Strong interpersonal skills.





Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone we will give you access to our excellent flexible benefits programme that you would expect from global company.









Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on

Reference: 33865476

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