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Technical Customer Service Adviser

Posted 10 April by Lloyds IP Easy Apply Ended

We have an exciting opportunity available at Lloyds-IP for a TechnicalCustomer Service Adviserto join our team based in St Helens on a permanent, full time basis. You will receive a competitive salary up to £22,000 per annum depending on experience plus excellent benefits including Company Pension Scheme.

At Lloyds IP, we like to do things differently and have built relationships with our clients to the extent that we are intrinsic to their business, viewed as a Partner and not just a supplier. Since our inception in 1997, we have gained an excellent reputation for being straight with customers and delivering a great service. We strongly believe that a true indicator of excellent customer service is in the longevity of your relationships.

The Role

We are now looking for a TechnicalCustomer Service Adviser. You must possess a strong technical understanding and have good provisioning and fault-finding qualities to support the growth of our Carrier Services Team based in Mere Grange, St Helens.

You will concentrate on customer service and a mixture of provisioning, faults diagnostics (Telephone Lines and SIP, Mobile and Network based products (FTTC, EFM, EoFTTC/GEA and MPLS), and technical support issues.

Job Objectives of our TechnicalCustomer Service Adviser

- CRM task Management, Quickly and Efficiently

- Place provisioning orders with accuracy and attention to detail

- Log customer faults and issues with suppliers and engineering teams effectively and quickly

- Manage technical enquiries in relation to wireless routers, data connectivity and networking

- Provide effective day to day support to existing customers

- Be competent with Excel, Word, Outlook, Supplier web portals and quick to learn technical processes.

- Manage overall workload effectively, ensuring work is prioritised appropriately

- Attend customers site infrequently if necessary

- Good understating of Landlines, Broadband, Fibre, VoIP and Mobile services

Knowledge, Skills, Experience

- Telecom and Customer Service Background

- Excellent Business Communications skills - Both Written and Verbal

- Proactive and positive with a "Can Do" attitude

- Effective time management and organisational skills

- Competent working alone or as part of a team

- Logical approach to problem solving

- Ability to work under pressure and within time constraints

- Punctual and good attendance

- Good understating of Landlines, Broadband, Fibre, VoIP and Mobile services

- Be considered intelligent and a quick learner

- Computer literature and competent within technical environment

- Hold a Full UK Driving License

Desirable Skills

- Experience in the Telecom Industry

- Experience in any of the following roles - Provisioning/Faults/Technical Support

- Experience in Customer Services/Administration

As our TechnicalCustomer Service Adviser, you should be calm, technically minded and have a pro-active and positive "can do" attitude, with the ability to handle customers and suppliers effectively. You should have a logical approach to problem solving, with a strong desire to succeed. You should also possess excellent I.T, business communication skills and have a polite but assertive telephone manner.

Following a successful training/probation period, options will be available for on-call cover. If you feel you have the skills and experience to become a Customer Service and Provisioning Adviser then please click 'Apply’ today!

Reference: 34871383

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