Technical Complaint Handling Specialist

Posted 8 November by Budapest MSS
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Our client, a global company with worldwide operations, provides high performance mixed signal and standard product solutions. Its innovations are used in a wide range of automotive applications. The company is currently looking Technical Complaint Handling Specialist who supports the Regional Sales Quality Team with complaint handling activities and related administrative tasks, being the first interface to the customers’ quality organizations with respect to technical complaint registration and communication follow-up. The TCHS interfaces with the customers and all internal groups representing the different sales functions, Customer Quality Engineers (SQE), Account Managers (AM), Customer Supply Representatives (CSR), and with the Business Group Quality Teams.

Why it is a good opportunity for you:
• Working in a growing multinational company
• Work-life balance
• Family friendly company
• Competitive salary and beneficial package

What you will be doing:
Fulfill Complaint Handling role responsibility and ensure customer satisfaction
• Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure
• Generate initial 8D reports with complaint history
• Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
• Cooperate with internal/external stakeholders
• Generate customer complaint reports, dashboards and presentations when requested
• Contribute on EEN (EOS/ESD/No trouble found) reduction program
Support agreed Customer Specific Requirements
• Use and maintain customer CoHa portals and processes
• Support local CSC on 8D generation for logistic complaints
• Feedback customer specific quality requirements / expectations towards Quality Management and SQEs
Miscellaneous
• Drive continuous improvement of TCH team activities
• Attend internal meetings whenever required

Requirements that make you the best candidate:
• Master/Bachelor degree in Engineering, Electronics or Quality Management
• Knowledge of semiconductors Failure Analysis Techniques
• Knowledge of quality systems, failure analysis tools, flows, techniques and methodology (8D, 3x5Why, Ishikawa, risk assessment etc…)
• Understanding of semiconductor manufacturing processes
Fluent English (both written & verbal)
• Excellent communication, persuasive and interpersonal skills
• Good negotiation capabilities with both internal & external customers.
• Flexible and self-organized
• Strong analytical and problem-solving skills

Reference: 39323036

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