Technical Assistant

Posted 16 July by SER (Staffing) Ltd Easy Apply
Technical Assistant

St Albans

£20k – £21k

I am currently working with a Lighting Manufacturer who is going through a period of growth and is looking to add to their dynamic team. They are an award winning manufacturer who has an excellent reputation with in the Architectural Lighting Market. They have been established for over  20 years and operate out of their state of the art head office in ST Albans where you will even benefit from an on site chef.

As a result of this there is now a requirement for a Technical Assistant to join the team.

Responsibilities

- Technical support/consultation to external & internal customers
- Log all technical tickets 
- Deal directly with clients 
- Completing site surveys, and creating method statements for electricians to perform site rework
- Monitoring and accessing product quality/performance to provide fault-finding assessment
- Support the efficient operation of the Technical Helpline, written, verbal correspondence
- Maintaining complete, clear, concise & accurate historical records for all activities, take ownership of issues
- Assist internal departments with technical advice & support (e.g. proof-reading marketing material, brochures & instruction leaflets)
- Achieve individual & departmental performance targets
- Clear communications with Far East manufacturing teams offering support and guidance
- Maintain awareness of current product, standards, regulations and competitors

Skills and Experience

- Experience in technical sales, product management, electrical engineering, product development, engineering or sales.
- Candidates will ideally have a working understanding of electrical installation practices.
- An understanding of the legal requirements of safety and product liability.
- Excellent written and verbal English communication skills.

This is a fantastic time to join the company as Technical Assistant with further opportunities available in the future.

Please apply now for more details.

Reference: 35639643

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