Our client is seeking a Technical/Application Support Engineer to join their team based in on the outskirts of Cambridge.
This is an ideal opportunity for an experienced Support Engineer, wor a keen graduate, to join a growing team working within an interesting and challenging environment.
The successful applicant must be able to demonstrate excellent problem solving skills and technical awareness of networking and the Microsoft environment (Windows 2003 and 2008).
Knowledge of the printing or output communication processes from major systems would be useful as would a general knowledge of corporate ERP and accounting systems. An understanding of the internet from a technical perspective would be ideal.
• Help Desk duties
• Using the call logging system
• 24/7 On-call support by rota system (currently one week in 6)
• Telephone Tech/Application support for customers
• Dealing with calls assigned by the help desk supervisor
• Ensuring all calls are being progressed efficiently
• Forms Design/Mapping
• Remote upgrades
• Advising customers
• Foreign languages, particularly French or Spanish.
The office hours are 9am - 5:30pm Mon-Thur, 9am-5pm Fri. 24/7 on-call support is provided to selected customers, however the call rate is extremely low. The on-call rota is currently one week in six and means being able to respond to a call when needed from home, only coming to the office if absolutely necessary.
This service is only provided for Priority 1 issues. This isn’t shift work, only an on-call situation so you are expected to be able to go about your usual business.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.