TECHNICAL ADVISOR

Posted 6 April by SANIFLO LTD

Responsible to the Technical Supervisor for the following activities:

  • To give correct advise relating to company’s products either by telephone, or in writing, as and when required.
  • To interpret customer requirements and provide the appropriate action
  • Dealing with orders for units and spare parts from service engineers.
  • To Provide detailed support on all aspects of the company’s product lines (including Kinedo & Saniflo)
  • Entering service engineer warranty invoices and unit exchange activity onto computer & sending out any relevant documentation and parts where necessary.
  • Invoicing engineers as required for chargeable spares.
  • Inspecting returns from engineers and merchants & verifying technical failure.
  • Involvement in service engineer seminars.
  • Telephone and email contact with public, merchants, specifiers, installers etc and providing comprehensive technical advice about product range.
  • Liaison with Bregy, Setma and Aqua Production factories.
  • Dealing with written enquiries including specifiers drawings / proposals.
  • Entering orders, processing credit card payments and raising invoices for chargeable spares for above.
  • Picking, packing and despatch of spare parts orders (chargeable and free of charge).
  • Dealing with customers at reception.
  • Provide reception cover where necessary.
  • To provide management information and perform other reasonable tasks as required from time to time.

Additional Daily/Monthly Tasks

Updating the Service Engineer Warranty call outs on Excel and on Pivot Table.

Invoicing Engineers/Merchants for spare parts.

Ordering Spare parts from Setma.

Updating the Saniflo Support twitter page.

Relationships and Roles:

  • Internal/External Cooperation
  • Demonstrate ability to interact and cooperate with the Technical Manager, all company employees and our customers as and when necessary.
  • Build relationships, collaborate with colleagues, solve problems, focus on the customer and communicate effectively to maintain Saniflo’s strong standing within the marketplace.
  • Maintain professional internal and external relationships that meet company core values.

Skills/Experience required:

  • Excellent Communication skills
  • Ability to work within a team
  • Software Application Computer Literate - Outlook, Sage X3 & MS Office Skills
  • Ideally Professional Knowledge Experience in plumbing sanitary and piping systems

Required skills

  • Communication Skills
  • Technical Support
  • Multi Tasking
  • Positive Team Player
  • Soft Skills

Application questions

Are you within a 15 mile radius?
Have the ability to absorb and communicate technical information clearly?
Are you able to cope in a high pressure environment?
Can you prioritize your workload?
Do you have a GSOH?

Reference: 34847011

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